Payment Options
Credit Cards: We gladly accept Visa, Master Card, American Express, and Discover, with verifiable shipping address. For your protection, orders are sent only to the billing address of the cardholder. Special arrangements may be made for orders that need to ship to an alternate address.

Checks & Money Orders: Preprinted personal and business check orders can be shipped immediately upon verification approval. Other check orders are held for up to 14 days. Verifiable U.S. Bank cashiers checks and United States Postal Service money orders are shipped immediately. Other money orders are held for up to 14 days.

International Orders Terms and Conditions

International Shipping Terms and Conditions: Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

Prices: All prices are in U.S. dollars.

Payment:
All payments must be received in U.S. dollars. We accept money orders, wire transfers, Western Union and preprinted checks. We do not accept international credit cards.

International Shipping Fees, Import Duties and Taxes:All International shipments will be charged postage costs calculated by weight and destination. Extremeprosound.com’s prices do not include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country’s Custom and Import Policies:

Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you’re importing to can result in your order incurring high import duties, delivery being delayed, or the order being returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Additionally, when ordering from ExtremeProSound.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you reside and are receiving the goods. Any fees charged to ExtremeProSound.com due to non-compliance with your country’s laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country’s laws and regulations, a refund will be issued for the merchandise only.

Current countries we ship to:
USA (including all military bases abroad)
Canada
Virgin Islands
Puerto Rico
Guam
Japan
All other US Territories

ALL Europe

For other payment options, shipping questions or other assistance placing an order, please e-mail or call 305-994-7922 or fax 305-994-7913.

Returns & Exchanges

If you are not completely satisfied with your purchase from ExtremeProSound.com, simply return it to us within 30 days of the invoice date for a refund or exchange*. It is important to email or call  for a return authorization number. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us. Products in perfect “like new” condition will receive an exchange or refund for the full merchandise value (less shipping and handling).

*Return And Exchange Exceptions: No returns or exchanges on computers, Apple products, CD or DVD duplicators, clothing, lamps, bulbs, opened effects juice, gels, videos, cartridges, styluses, carpet, LPs, CDs, bulk-cable, blank cassettes and CDs, slipmats, software, microphones, headphones, mouth pieces or any other expendable supplies. No refunds: On bubble, haze or fog machines or lighting equipment. They may be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES. All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will automatically be evaluated for a minimum 25% restocking fee. All returns will be processed within 72 hours of receipt.

You can email or call us with your questions, comments or concerns at any time.